Property Records Search

Catawba Property Tax Rates & Calculator – Fast Answers 2026

Catawba Property Tax in 2026 runs at .3985 cents per $100 valuation, translating to an effective rate of about 0.58% on assessed value, one of the lower burdens in North Carolina. Homeowners can verify their property tax rates Catawba using the Catawba NC property tax calculator on the county tax office site and compare Catawba property tax rates by city for precise budgeting. The Catawba county tax assessor office at 100 Government Drive, Newton, NC 28658 answers calls at (828) 465‑8420 for assessment questions, exemption forms, or to request a Catawba tax map. Quick reference to Catawba property tax due dates, payment deadlines, and Catawba tax delinquency penalties helps avoid penalties and keeps your tax bill on track.

Catawba property tax exemptions for seniors, veterans, and homestead owners reduce the bill before it reaches the Catawba county tax collector contact, who processes refunds and lien sales. If you believe your assessment is high, the Catawba property tax appeal process lets you file a Catawba property tax assessment appeal before the April 30 deadline, with guidance available through the online portal. Catawba tax relief programs and the Catawba property tax estimator online give a clear picture of the Catawba tax burden per household and help plan for future payments. For detailed examples, view a Catawba county property tax bill example on the official website.

Search Catawba County Property Tax

The Catawba County Tax Office keeps the official property tax records for every parcel inside the county. Property owners, buyers, and researchers can pull real estate tax data, assessed values, ownership history, and bill status through the county’s public search portal, which is accessible through the county’s official website at https://www.catawbacountync.gov.

Step-by-Step Searching Method

  1. Open the official Catawba County website at https://www.catawbacountync.gov and navigate to the tax search portal.
  2. Pick a search method: owner name, parcel number, account number, billing address, or street address.
  3. Enter the requested data. Owner names work best in last-name-first format.
  4. Press the search button to produce a list of matching parcels.
  5. Click any parcel record to see assessed value, tax amount due, payment history, and bill images.

The portal refreshes each business day. Records show the current tax year assessment, prior year bills, and any unpaid balances carried forward. Users can print duplicate bills, view tax maps tied to each parcel, and check the status of pending appeals through the same interface.

Catawba County Property Tax Rates and Rate Structure

Catawba County sets its property tax rate each year through the budget adoption process handled by the Board of Commissioners. The current rate stands at .3985 cents per $100 of assessed valuation, a figure the commissioners kept flat when adopting the Fiscal Year 2026-27 budget totaling $353,319,157. That rate produces an effective property tax rate of about 0.58%, lower than the North Carolina state average of 0.77% and well below the national average of 1.06%.

The countywide rate does not capture the full bill a property owner pays. City and special district levies stack on top of the county rate, producing a combined rate that varies by location. For a home valued at the county median, the total annual property tax bill lands near $1,407, working out to roughly $117 per month when escrowed with a mortgage payment.

How the Rate Translates to a Bill

  • County general rate: .3985 cents per $100 of assessed value
  • Effective combined rate for most county residents: about 0.58%
  • Median annual bill in the county: $1,407
  • Median monthly escrow share: $117

County Manager Mary Furtado recommended a 2.5 cent rate increase in the proposed FY 2026-27 budget, which would push the rate higher. The Board of Commissioners has the final say on adoption, and any change takes effect with bills issued the following September.

How Property Assessments Work in Catawba County

The Catawba County Tax Office revalues property on a rotating schedule set by the North Carolina Machinery Act. A revaluation year reflects market values as of January 1, and the resulting values stay in place for the following four to eight years depending on the schedule assigned to each parcel. Notices of value go out in early spring of the revaluation year.

Between revaluation years, the assessor adjusts values only for specific triggers: new construction, additions, demolition, zoning changes, or a correction of factual errors. Routine market swings do not change the assessed value during a non-revaluation year.

Three Standard Approaches to Value

  • Market approach: compares recent sales of similar properties within the same neighborhood or zoning class.
  • Cost approach: adds land value to the current cost of rebuilding the structure, minus depreciation.
  • Income approach: applies a capitalization rate to the net income a property could generate, used mostly for rentals and commercial parcels.

The assessor weighs all three approaches for each parcel, then settles on the methodology that best reflects the property type. Residential parcels lean heavily on the market approach. Commercial and multi-family parcels use the income approach as a cross-check.

Catawba County Tax Office Core Functions

The Catawba County Tax Office handles listing, appraising, assessing, and collecting real and personal property taxes for the county. The same office processes vehicle taxes, manages the delinquent tax list, and runs the annual lien sale when unpaid balances reach the statutory threshold.

Personal property listings follow the schedule set by the North Carolina Legislature. The office provides listing forms, accepts filed returns, and assigns values to business equipment, vehicles, and unregistered assets. Late or missing listings trigger an automatic assessment the taxpayer must appeal to reverse.

Personal Property Items the Office Tracks

  • Unregistered vehicles and boats owned by property owners
  • Business equipment, machinery, and fixtures on the business floor
  • Computer hardware and software used in a trade or business
  • Inventory held for sale in a retail or wholesale operation
  • Farm equipment and livestock tied to a farming operation
ServiceWhere to Start
Real estate assessment lookupOnline search portal on the county website
Personal property listing formForms posted on the county tax page
Vehicle tax bill and renewalTag office or online tax payment system
Delinquent tax payoff quoteContact the tax office directly
Refund of overpaid taxesWritten request to the tax collector

The office works with the Register of Deeds to verify ownership transfers before the next tax bill gets issued. Recorded deeds trigger a review of the parcel file, and the assessor updates ownership and any exemptions tied to the new owner.

Property Tax Payment Methods and Online Payment Steps

Catawba County accepts property tax payments through several channels. Online payment runs through the county tax portal and accepts credit cards, debit cards, and electronic checks. A convenience fee applies to card payments, set by the payment processor, not the county.

Mail-in payments go to the tax office mailing address. In-person payments happen at the Government Center in Newton during business hours. Drop boxes at the Government Center accept check payments outside business hours.

Online Payment Steps

  1. Open the official Catawba County website at https://www.catawbacountync.gov and access the tax payment portal.
  2. Search for the parcel by owner, account, parcel number, or address.
  3. Click the bill record to open the payment screen.
  4. Pick a payment method: credit card, debit card, or e-check.
  5. Confirm the amount and submit the payment.
  6. Save the confirmation number for your records.

Postmark dates govern mailed payments. A payment postmarked on or before the due date counts as on time, even if the office opens the envelope days later. Online payments post on the date the system confirms the transaction, which can run a few hours after submission.

Catawba County Property Tax Deadlines

North Carolina sets property tax billing and collection deadlines in the Machinery Act, with some flexibility left to county boards. Catawba County follows the standard schedule that places the annual tax bill in the mail each fall with a payment window stretching into the following January. Refer to the official Property Tax Calendar published by the UNC School of Government for the exact dates of the current tax year.

Late payments trigger interest charges from day one after the due date. The county adds a one-time late penalty and may add collection costs for accounts that go to the lien sale list.

Three Key Deadline Markers

  • Annual tax bills mailed in the fall for the current fiscal year
  • Payment due in early January of the following year to avoid interest
  • Delinquent list published in the following spring
ActionDeadline
Annual tax bills mailedFall of each year (refer to official Property Tax Calendar)
Payment due (no interest)Early January of the following year (refer to official Property Tax Calendar)
Delinquent list publishedFollowing spring
Homestead exemption applicationApril 30
Informal appeal filingApril 27, 2026 was the most recent cycle’s deadline
Formal BER appeal filingWithin 30 days of notice or by statutory deadline

Personal property listings follow a separate deadline. The listing period opens January 1 and closes on a date set each year by the North Carolina Department of Revenue. Missing the deadline costs the taxpayer the right to appeal the assessor’s automatic value.

Delinquent Taxes, Penalties, and Lien Sales

Unpaid property taxes in Catawba County start accruing interest the day after the due date. The state sets the interest rate annually at a level tied to prime lending rates, and the same rate applies to all North Carolina counties. The county adds collection costs for accounts that go through formal collection steps.

Delinquent real property taxes become a lien on the parcel on the date the tax was originally due. That lien runs with the land and survives a sale of the property, meaning a new owner inherits the unpaid balance if it is not cleared at closing.

Collection Path for Unpaid Real Estate Taxes

  • Day after due date: interest starts accruing on the unpaid balance.
  • One-time late penalty: added to the bill per state schedule.
  • Spring: parcel placed on the delinquent tax list published in the local paper.
  • Notice of pending foreclosure sent to the record owner.
  • Tax lien auction conducted by the county.

Buying a tax lien does not transfer ownership of the parcel on the auction date. The lien holder pays the county the unpaid tax amount, then has the right to foreclose after a statutory waiting period, which can stretch more than a year. Upset bid periods can extend the process further when the original owner or a third party pays the lien off.

Catawba County Property Tax Exemptions

North Carolina offers several property tax exemptions that lower the taxable value of a parcel before the tax rate applies. Some exemptions run automatically, others require an application, and all carry specific eligibility rules tied to age, income, disability, or military service.

Exemptions stack in some cases, meaning a property owner can claim more than one. The county tax office reviews each application and applies the exemption to the parcel record. Annual renewals apply to exemptions tied to income, not to those tied to age or disability status.

Common Exemptions Available to Catawba Owners

  • Homestead exclusion for owner-occupied primary residences
  • Elderly or disabled exclusion tied to age 65+ or disability status
  • Disabled veteran exclusion tied to a VA disability rating
  • Religious, charitable, or educational use exemption
ExemptionEligibilityApplication
Homestead exclusionOwner-occupied primary residenceOne-time filing
Elderly or disabled exclusionAge 65+ or permanently disabled, income limit appliesAnnual renewal
Disabled veteran exclusionService-connected disability ratingOne-time filing, recertification on review
Real property exemptionCharitable, religious, or educational useAnnual filing with the Department of Revenue

Exemptions apply to the taxable value, not the tax bill itself. A homestead exclusion that removes a set dollar amount from value translates to a savings equal to that amount multiplied by the combined tax rate. A larger exemption produces a larger dollar saving on the same parcel.

Senior Property Tax Relief Programs

North Carolina runs two senior-focused tax relief options: the elderly exclusion and the circuit breaker deferment. Both target owners aged 65 or older who meet income and residency rules. The elderly exclusion subtracts a fixed amount from the taxable value of the home each year.

The circuit breaker works as a tax deferment, not a discount. The state pays the property tax bill on the homeowner’s behalf, then places a lien on the property for the amount paid. The lien accrues interest at a low rate and gets repaid when the home sells, the owner transfers title, or the owner dies.

Income Limits and Program Structure

  • Elderly exclusion: income ceiling set annually by the North Carolina Department of Revenue, partial exclusion of appraised value.
  • Circuit breaker: income ceiling lower than the elderly exclusion, full property tax paid on the homeowner’s behalf.
  • Both programs require the homeowner to occupy the property as a primary residence.
  • Annual income recertification keeps the homeowner in the program year to year.

Property owners can apply for both programs at the same time, but cannot receive the elderly exclusion and the circuit breaker on the same parcel. The county tax office reviews the application and notifies the owner of the approved relief amount.

Veteran and Military Property Tax Benefits

North Carolina offers property tax relief to veterans with service-connected disabilities. The benefit scales with the disability rating set by the U.S. Department of Veterans Affairs. Higher ratings produce larger exclusions from the assessed value of the primary residence.

The exclusion covers the primary residence owned and occupied by the veteran. Surviving spouses who have not remarried can keep the exclusion for the duration of their occupancy of the same home. Real property used purely as a rental does not qualify.

Disability Rating Tiers

  • Less than 100% permanent and total: partial exclusion of appraised value.
  • 100% permanent and total: full exclusion of the home’s appraised value.
  • Specially adapted housing grant recipients: full exclusion of the home’s appraised value.

Documentation from the VA confirming the disability rating gets attached to the county application. The tax office verifies the rating with the VA before granting the exclusion. Ratings can be reviewed and adjusted by the VA, and the tax office updates the file when changes happen.

Homestead Exclusion and Circuit Breaker Deferment

The North Carolina homestead exclusion removes a fixed amount from the appraised value of an owner-occupied primary residence. The exclusion applies statewide and does not depend on age or income. A property owner files the application once, and the exclusion stays on the parcel until ownership changes or the property stops being the primary residence.

The exclusion sits separate from the elderly and disabled exclusions. A senior who already claims the elderly exclusion cannot claim the standard homestead exclusion, but the elderly exclusion usually produces a larger dollar benefit for the same parcel.

When to File the Application

  • New homeowners: file within 60 days of closing on the property.
  • Existing homeowners: file by April 30 of the year the exclusion should take effect.
  • Property transfers: reapply when ownership moves through inheritance, divorce, or trust transfer.

Missing the April 30 deadline does not forfeit the exclusion permanently. Late applications get processed for the following tax year. The county tax office can answer filing questions over the phone or in person at the Government Center.

Property Tax Appeal Process

Property owners who believe the assessed value of their parcel is higher than market value can file an appeal. The North Carolina system uses two stages: an informal review with the county assessor, then a formal hearing before the Board of Equalization and Review (BER). Each stage carries its own filing deadline and its own set of evidence requirements.

Appeals work best when the property owner brings comparable sales data from the same neighborhood. The assessor weighs the evidence, then issues a decision in writing. A property owner who disagrees with the informal decision can take the case to the BER for a hearing.

Evidence That Carries Weight

  • Recent sales of comparable homes within the same subdivision or zoning class.
  • Photos showing deferred maintenance or functional obsolescence.
  • Independent appraisal reports from a licensed North Carolina appraiser.
  • Income and expense statements for rental or commercial parcels.

The Catawba County informal appeal deadline for the most recent cycle closed at 5:00 PM on Monday, April 27, 2026. Owners who missed that window and still want to challenge the value can file a BER appeal within 30 days of the assessment notice or by the statutory deadline published in the annual Property Tax Calendar issued by the UNC School of Government.

Real Estate Appeal Filing Steps

Property owners can start the appeal process through the online portal hosted at https://taxbill.catawbacountync.gov/taxpayerportalct/Appeal. The portal walks the user through the filing form, accepts uploaded evidence, and confirms receipt with a tracking number.

The form asks for the parcel number, the requested value, and the reason for the appeal. Owners submitting multiple parcels file a separate appeal for each one. Incomplete filings get rejected, and the portal notifies the filer of the rejection with a reason.

  1. Open the appeal portal: https://taxbill.catawbacountync.gov/taxpayerportalct/Appeal
  2. Enter the parcel number and verify the owner information.
  3. State the requested assessed value and the grounds for the appeal.
  4. Upload supporting documents, including comparable sales or an appraisal report.
  5. Submit the form and save the confirmation page.
  6. Watch for a hearing notice from the BER if the informal review does not resolve the matter.

Property owners who prefer to file in person can pick up the appeal form at the Government Center. The form gets returned to the tax office with the same supporting documents. Mailing an appeal should include a return receipt request so the owner can prove the filing date.

Property Tax Rates by City within Catawba County

Catawba County contains several municipalities, and each one stacks its own tax levy on top of the countywide rate. The combined rate shifts based on where the parcel sits, even when the parcels share a property line. Catawba County GIS maps can confirm the municipal boundary for any given parcel.

The county effective rate of 0.58% reflects a blended number across all parcels. Parcels inside a city limit carry the city rate on top, so the actual bill on two similar homes in different municipalities can differ depending on the local levy in each jurisdiction.

Municipalities in Catawba County

  • Newton (county seat) on the eastern edge of the county
  • Hickory spanning parts of three counties, including Catawba
  • Conover just east of Newton on US Highway 70
  • Claremont on the Catawba River north of Conover
  • Maiden in the southern part of the county
  • Long View running through the eastern county line
  • Brookford just south of Hickory
CityCombined RateNotes
Newton (county seat)County rate plus city levyCity levy stacks on county rate
HickoryCounty rate plus city levyIncludes Hickory city levy
ConoverCounty rate plus city levyCity levy applies on top of county rate
ClaremontCounty rate plus city levySmaller city levy applied
MaidenCounty rate plus city levyCity levy applies on top of county rate
Long ViewCounty rate plus city levyCity levy stacks on county rate
BrookfordCounty rate plus city levySmall city levy, similar to county average

These combined rates move with each year’s adopted budget. The numbers above reflect the rate structure in place for the most recent billing cycle, and the county tax office confirms the exact combined rate for any parcel through the online search portal.

Using the Online Property Tax Calculator

The Catawba County property tax calculator lives on the county tax page, with public-facing versions on third-party tax data sites that pull from county records. The calculator accepts an assessed value and returns an estimated annual bill based on the current combined rate for the parcel’s location.

For a quick estimate without the portal, multiply the assessed value by the combined effective rate band of about 0.58%. Properties inside city limits use the city’s combined rate, and the calculator handles that adjustment when the city is selected.

Quick Estimate Method

  1. Find the most recent assessed value on the tax bill or the search portal.
  2. Multiply the value by the combined rate for the parcel’s city or unincorporated area.
  3. Apply any exemption that reduces the taxable value.
  4. Multiply the post-exemption value by the combined rate to get the estimated bill.

Calculators return estimates only. The actual bill reflects the value on file at the time of billing, the exemptions tied to the parcel, and any special district levies that apply. Owners can contact the tax office directly to confirm the number used for an upcoming bill.

Catawba County GIS and Parcel Map Tools

The Catawba County GIS department maintains the parcel map layer that feeds the tax search portal. The same map shows zoning, flood plain, school district, and voting precinct overlays. Property owners use the GIS to confirm boundary lines, find the parcel ID, and check whether a parcel sits inside a city limit.

The GIS office sits at 25 Government Drive, Newton, NC 28658, a separate address from the main tax office. The GIS team handles map corrections, parcel splits, and address changes. Requests for map changes go through the GIS office rather than the tax office.

Common GIS Tasks

  • Locate a parcel ID for a property at a known address.
  • Confirm city limit boundaries for tax rate questions.
  • Print a tax map for an appeal hearing or closing.
  • Request a parcel split when subdividing land.
  • Verify a flood zone designation for insurance purposes.

Map corrections can take several weeks to process. The GIS office reviews the change, the tax office updates the parcel record, and the next tax bill reflects the updated acreage or boundary. The same parcel ID should appear on the deed, the tax bill, and the GIS map once the update goes through.

Catawba County Register of Deeds Records

The Catawba County Register of Deeds records real estate documents: deeds, deeds of trust, liens, plats, and various other filings tied to land ownership. The office maintains a separate online search portal for deed records that runs alongside the tax portal.

Property owners, title companies, and researchers pull recorded documents from the Register of Deeds portal accessible through the county’s official website at https://www.catawbacountync.gov. The portal accepts searches by grantor, grantee, document type, and recording date.

Documents Available Through the Portal

  • Warranty deeds and quitclaim deeds recording ownership transfer.
  • Deeds of trust recording mortgage liens on the property.
  • Recorded plats showing lot lines, easements, and road rights-of-way.
  • Lien releases and satisfactions showing that prior encumbrances are paid off.
  • Marriage licenses and birth records kept by the same office.

Document copies come with a fee per page, set by North Carolina General Statute. Certified copies carry a higher fee. Online requests download a digital copy of the recorded document, and in-person requests can be picked up the same day at the Government Center.

Property Tax Refund Process

Property owners who overpay their tax bill can request a refund. Common reasons for overpayment include duplicate payments, exemption adjustments applied after the bill went out, and clerical errors in the assessed value. The county tax collector reviews each refund request against the parcel record.

Refunds of $5 or more get processed as a check. Smaller amounts get applied as a credit to the next tax bill unless the owner requests a check. Refund checks can take 4 to 6 weeks to issue after the request gets approved.

Refund Request Steps

  1. Confirm the overpayment by pulling the payment history on the parcel.
  2. Write a refund request that names the parcel, the amount, and the reason.
  3. Attach proof of the overpayment, such as a bank statement or a duplicate receipt.
  4. Submit the request to the tax office by mail or in person.
  5. Follow up with the tax office after 4 weeks if no check has arrived.

Tax sale overpayments follow a different path. The tax office refunds excess proceeds from a lien sale after the statutory claim period expires. That refund goes to the former owner of record, not the person who paid the lien at the sale.

Property Tax Bill Calculation Example

A worked example makes the rate structure easier to read. Take a home in unincorporated Catawba County with an appraised value of $250,000, no exemptions, and the current county rate of .3985 cents per $100 of value.

The tax bill calculation goes through four steps. Each step builds on the prior one, and the final number is the amount billed for the year.

Bill Calculation Steps

  1. Convert the rate: .3985 cents per $100 equals $0.003985 per $1 of value.
  2. Multiply the appraised value by the rate: $250,000 × $0.003985 = $996.25 in county tax.
  3. Add the fire district or special district levy, if the parcel sits in one.
  4. Subtract any exemption applied to the parcel to get the final billed amount.

Adding the city levy for a parcel inside Newton, for example, raises the bill further. A $250,000 home inside Newton with no exemptions would carry a combined bill above $1,200, depending on the current city rate.

Catawba County Tax Rate History

The countywide tax rate has shifted several times over the past two decades. Each shift reflects a budget decision by the Board of Commissioners, and the rate change is published in the minutes from the budget adoption meeting.

The North Carolina Department of Revenue publishes the final county tax rates for each year at https://www.ncdor.gov/2026-2026-county-tax-rates-finalpdf. That PDF lists every North Carolina county with the adopted rate, and historical years are available through the same portal.

Recent Rate Movements

  • Current rate: .3985 cents per $100 of assessed value, kept flat into FY 2026-27.
  • Proposed rate: 2.5 cent increase recommended by the county manager for the next budget cycle.
  • Prior revaluation: periodic, with values reflecting the market as of January 1 of the revaluation year.

Long-run rate stability has helped Catawba County keep one of the lower effective property tax rates in North Carolina. The county sits below the state median, and the gap has held through several revaluation cycles.

Contact, Local Details, and Map

The Catawba County Tax Office and the Catawba County Register of Deeds share the same Government Center location in Newton. The GIS office sits at a nearby address on Government Drive in Newton.

Tax Office Contact

  • Department: Catawba County Tax Office
  • Official Website: https://www.catawbacountync.gov
  • Online Search Portal: Accessible through the official county website
  • Main Phone: Contact the county through the official website directory
  • Email: Not Available
  • Physical Address: Catawba County Government Center, Newton, NC
  • Mailing Address: Refer to the official county website for the current mailing address

Register of Deeds Contact

  • Department: Catawba County Register of Deeds
  • Official Website: https://www.catawbacountync.gov
  • Online Deed Search Portal: Accessible through the official county website
  • Main Phone: Contact the county through the official website directory
  • Email: Not Available
  • Physical Address: Catawba County Government Center, Newton, NC
  • Mailing Address: Refer to the official county website for the current mailing address

Both offices operate from the Catawba County Government Center in Newton. The building sits off Highway 321 Business in Newton, with parking available for visitors. The Register of Deeds handles deed recordings, marriage licenses, and birth and death records. The Tax Office handles assessments, billing, and collection.

Frequently Asked Questions

The Catawba Property Tax office handles assessment, billing, and collection for every parcel in the county. Knowing how to search your bill, pay on time, and claim exemptions can keep your finances on track. Below are quick answers to the most common questions homeowners and buyers ask.

How can I look up my Catawba property tax bill online?

Visit the county’s online search portal at catawbacountync.gov. Enter your parcel number, address, or owner name. The system shows the current bill, assessed value, and payment status within seconds. If you need help, call the Tax Office at (828) 465‑8420.

What are the Catawba property tax payment deadlines for 2026?

For the 2026‑27 tax year, the first installment is due by March 15, 2026, and the second by September 15, 2026. Payments can be made online, by mail, or in person at the Tax Office, 100 Government Drive, Department C, Newton, NC 28658. Late payments incur interest and penalties.

Where can I find a calculator to estimate my Catawba NC property tax?

The county’s website links to a property tax estimator that uses the current effective rate of 0.58 percent. Enter the assessed value of your home and the tool returns an annual tax estimate and a monthly escrow figure. This helps you budget before you close on a new property.

How do I apply for the Catawba homestead exemption?

Submit the homestead exemption form before April 30, 2026. Mail the completed form to PO Box 99, Newton, NC 28658, or drop it off at the Tax Office. The exemption reduces the taxable value by up to $25,000, lowering your bill. If you qualify for additional relief—senior, veteran, or disability—attach the supporting documents.

What steps should I follow to appeal my property tax assessment?

File an informal appeal by 5:00 PM on April 27, 2026, using the online portal at taxbill.catawbacountync.gov. Include a copy of recent sales data, a property appraisal, or any error you found. After review, the Board of Equalization may schedule a hearing. Keep all correspondence and note the case number for follow‑up.

Who do I contact for tax delinquency problems or refunds?

Call the Tax Office at (828) 465‑8420 to discuss overdue balances or to request a refund for overpayment. Provide your parcel number and the payment receipt. The office can set up a payment plan, waive certain penalties, or issue a refund check to the mailing address on file.